I called to see if LK Auto could do a transmissions service on my motor home,Joe that answered the phone he needed to see it to make sure which transmission it had and to quote me cost since I was in it and about two blocks away I said I could come by right now Joe said no bring it in the next morning. Next morning I arrive around 9 Joe goes out looks at motor home comes in says no problem they can service it. We talk about different types of service from dropping pan and changing filter to using a machine they have that flushes the entire system does not require dropping pan and does a much better job I am told and would cost $350 to $400, I think this is high but agree and told to bring it in the following Wednesday which I did right when they opened. Later in the day I receive a phone call from Joe telling me that to drop the pan change fluid install new filter was going to cost $450, I said hold on you told me the best way was to use your machine flush system and not to drop the pan why the change, He hesitates for a second then says oh I thought you wanted to drop the pan to which I replied no you said it was better to go with flush system which I agreed tohe reply's it is let me get you a price for that which he comes back with a price of $525 so from$350 now to $525 I have lost my confidence in LK and ask what I owe at this time, he says nothing so I tell him throw the keys back inside lock the door and I'll pick it up later as I have no faith or trust in LK to work on any of my vehicles after this episode which is sad as I have five rigs and was looking for a close good, honest place to take all my vehicles to but this place is not for me.
Bob , Joe is very sorry about this and is using this as a learning experience. I have looked into this matter would like to offer an apology. Please call me Keith at 360 373 6790. Thanks for giving us a try. We can do better!
- LK's Auto Repair Inc.