5

From the nice, clean bathroom to the comfortable waiting room with snacks I felt welcome at LK's. The thing that hit home most for me was the way they took care of my alignment. I have an Audi S4 and I'm extremely finicky about who works on it. I was referred to LK's from another tire shop and I'm so glad they sent me over. The man who did my alignment (I think his name is Frank) was a real pro and genuinely loved my car. He is an expert with European vehicles (I understand they also have an expert with American models as well) and the knowledge I gained about my vehicle just in speaking with him was quite expansive. I am absolutely certain they will do an amazing job with the items I will be returning to have done. The prices are very reasonable and I love supporting high quality local small business. Use these folks, you won't regret it.

Howard, it was great talking with you when you were here. Thank you for your review we look forward to seeing you again. Keith Knowlton

- LK's Auto Repair Inc.
5

I was concerned about how I was going to be able to get new brakes since I live in a one-vehicle household and work extensive hours. I was out sick for work this week and on a day when I was feeling slightly better, I made a call to LK's Auto to get some pricing info. I've been to LK's before and always had positive experiences there so I knew I'd go to them for my brake service. The customer service that I was provided was incredible. Jo from LK's Auto actually came to pick up my vehicle from my home, perform the brake inspection the next day, and complete my service without me having to do much more than answer my phone a few times and wipe my car key off with an anti-bacterial wipe. I was so worried how I was going to make it all work and I just am amazed at the above and beyond level of customer service LK went to, picking up my vehicle from my home, dropping it back off, and even taking my payment by phone when I was too ill to leave the house. Even more than that was that I was given a lot of diagnostic information about my vehicle and the service wasn't nearly as bad as I was thinking it would be. Now, I don't have to miss any more work to get my service done. Everything about this service and transaction was just ideal, ideal, ideal. I am just so grateful, impressed, and absolutely highly recommend this place.

Emily, That is a great review and very detailed, I'm feeling very proud of my guys! We had just talked about how to step up our customer service and Joe did it. Thank you and happy motoring.

- LK's Auto Repair Inc.
5

They will allow you to bring your own part and they will install it for you! Their customer service is fantastic. They will give you a ride to and from your home. They will take the time to explain the bill. Been a loyal customer for the past two years now. Update: I needed a tire patched which is usually free at most places. LK no longer offers this service.

Brian, thank you for letting us service your vehicle. Repeat customers is our main goal once again thank you. Keith Knowlton

- LK's Auto Repair Inc.
1

I personally had a horrible experience with LK's Auto Repair Inc and felt deceived, will NEVER do business with them again, But I hope what I experienced was an anomaly & that whomever reads this fares better . Pros: 1) Ride shuttle service Cons: 1) Initially Quoted me $2418 clutch & accessory replacement . Infiniti Dealership quote - $1700 Bucky's Auto Repair quote ( Establishment on same street ) - $1400 In my 23 years of living i have NEVER heard of a mechanic charging over 140% more than the actual DEALERSHIP . 2) I believed my car had a particular problem from my independent research , But LK's auto FLAT OUT to my face REFUSED to fix the known issue without doing a for lack of better words "package deal" . They more or less told me they were going to replace all possible problems to eliminate guess works which is obviously expensive and unacceptable 3) Was originally told my vehicle would be completed in 2 Business days which I though was extremely fast . On the second business day I received no call , so i reached out just to find out the parts just came in that day and would take 2 additional business days 4) I voiced to them I was considering selling the car due to it not being worth the maintenance cost and would install a less expensive clutch assembly available through their manufacturers only for them to tell me they would not install the less expensive parts due to " looking out for the interest of the future buyer" a total disregard for my budget and the FACT that it is my car and my decision to make 5) Finally and worst of all I go to take my car home and the service advisor Mr. Miramontes after voicing my concerns gave me what i viewed as the last slap in the face . I was PROMISED a 2-Year Warranty on these obviously expensive parts, But they decided to use different once again more expensive manufacturer and I was non-nonchalantly informed i would be receiving HALF my warranty on the ironically more expensive parts which at this point I viewed as theft and would not tolerate. Hindsight vision 20/20 I took working with this company as a learning experience and hope that you may learn from my shortcomings. PLEASE get second options people it'll save you in the long run.

As a business we are always concern on a customer review. We are estimating from repairpal. We found as we were testing the vehicle on start off, the clutch had a vibration from the flywheel cause by excessive heat as the disc was worn down to the rivets, caused by getting every mile out the original clutch disc. We also found the hydraulic system leaking out of the clutch master cylinder that added to the cost. If you have a complete written estimate of all the other concerns that we found apond our inspection and they come in lower then we charge we are very happy to clear up any excessive amounts. I'm very sorry the time was beyond your expectations, as we had to acquire these parts. We provide a 2year warranty on any manufacturer defects and workmanship. If you you would like to come in and discuss with me the owner Keith Knowlton I'm very happy to clear this up and give you company credit. Thank you for for your review.

- LK's Auto Repair Inc.
5

I came in recently to have the motor of my window replaced. It was a bit pricey but the guys were easy to work with and had great communication. They have a comfortable waiting room if you need to wait; and overall their service reps where friendly.

3

Had to bring back vehicle after repair work

Andy very sorry for your return visit, our mission is to provide service and quality repairs. Thank you for giving us a chance to correct our mistake. Keith

- LK's Auto Repair Inc.
5

From start to finish, Joe and the rest of the staff at LK’s we’re great. Car problems are never fun, but the team was able to keep me at ease and get my car back on the road in a timely manner. Being new to the area, I was unsure where to go, but the reviews at LK’s speak for themselves! I will definitely bring my car back to them and I won’t hesitate to refer them to others! Way to go!

5

Good customer service at a fair cost. Gave a thorough assessment of the problem and stayed within the estimated cost.

5

Professionalism from the moment I walked in the door. When I needed a presale vehicle inspection done they provided me photos is all issues found and explained everything thoroughly-thank you Alex. On another occasion they were willing to come to my residence and pick up my car and take it for repairs and return the vehicle to my residence. It was so wonderful not having to take time off work for car repairs-thank you Keith!

4

Took my RV to these folks last July (2017) to have new coach batteries installed. The job was done on time and on budget. Communication was friendly, but I did have to call for status instead of the vendor calling me. I have heard both good and bad comments from folks around Bremerton, but I think overall this shop has a good reputation and takes care of their customers.

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